Management ensures the ongoing performance and availability of devices.
Devices will only create a return on investment if they are working at full efficiency and delivering the service that users need in order to carry out their roles. Some of the key benefits of device management include:
Our highly skilled support team is based in Atlanta and has proven its technical abilities on numerous occasions. All our support staff have been trained to the highest level and work to ITIL standards. The whole team is integrated and will work together to rapidly resolve even the most complex device support requirements.
Once a support request is relayed to our service desk, the issue will be investigated and either resolved immediately or passed straight to the most appropriate resource. When issues need to be resolved on-site, we will deploy a suitably qualified field engineer
Everything involved in managing devices is achievable through Chimera Technologies services. Our team can also take responsibility for scheduled maintenance tasks and change-management program such as making sure that patching is up to date, as well as software asset management services.
The image, which includes the OS as well as standard applications, is loaded onto the device. The device is then custom configured in line with the type of user and their location, as well as the peripherals and applications that are required. Up-to-date endpoint security is also added in order to meet customer IT security policies.