Our remote infrastructure management service includes the monitoring and management of data centers, networks, storage, security, servers, databases, applications, telephony, and services. Using secure methods to connect to customer infrastructure from Chimera Technologies US-based operation center, we perform proactive and remedial actions that ensure the continuous availability of their IT services.
Here are some of the key benefits of remote infrastructure management:
Chimera Technologies can monitor your IT infrastructure on a 24/7 basis to rapidly identify issues, help to minimize their impact, and maintain continuous IT service. Our advanced active monitoring capabilities can also identify issues as soon as they develop and catch them before they have an impact, enabling proactive management of your IT performance.
Chimera Technologies expert technical resources provide comprehensive system management and rapid issue resolution, carrying out support, administration, maintenance, troubleshooting, and performance optimization services for your IT systems. IT availability is essential, but it is increasingly hard for organizations to recruit and maintain skilled employees who are able to manage the technical issues they face, whilst keeping control of IT costs at the same time.
Chimera Technologies provides customers with a fully integrated end-to-end systems management service. Under a single contract, everything required to manage IT incidents from the moment they are identified through to their resolution, as well as scheduled maintenance tasks, becomes our responsibility.
Our fully resourced service desk and technical support capabilities are augmented by a large, in-house field engineering team that is located throughout the US. These field engineers are trained to the highest level and, working to ITIL standards, are able to resolve even the most complex technical support requirements.
Many of our customers are allocated a dedicated client service manager and service delivery manager. These staff members will provide monthly reports that show how we’re delivering against industry best-practice and meeting your SLAs. They will also organize regular service review meetings.
A further optional enhancement within our service is provided by our technical account managers. These staff members work closely with customers to produce a technical account plan that presents a proactive vision and roadmap for your IT services, allowing them to develop in line with the current and future requirements of your business.